ShopSite Support

The best directions for ShopSite can be found in their excellent help file built into the system.

Online Directions (from ShopSite.com)

• Version 8 - Manager
• Version 8 - Pro
• Version 9 - Manager
• Version 9 - Pro
• Credit Card Processing in ShopSite - This short, easy-to-understand guide explains how real-time credit card processing works in ShopSite. It includes information on the types of accounts that you need to have to accept credit cards, and the typical costs involved. It also has links to merchant account providers and payment gateway services that work with ShopSite.

Advanced Issues (from ShopSite.com)

• Knowledgebase - If you are having what appears to be a technical error with ShopSite, use this link to go to the ShopSite knowledgebase. In the upper left-hand field, enter a short description of the problem or error you are having. The database will bring up a number of potential solutions for you and your store.
• ShopSite Forum - If you are trying to stretch ShopSite to the limits, you can ask questions and read how other merchants, designers and ISPs have worked to get the most out of ShopSite. The Forums are available at http://support.shopsite.com/forums/
• ShopSite Technical Bulletin - You may also subscribe to the ShopSiteTech list server to receive ShopSite Technical Bulletins, which are sent out periodically to inform subscribers of new releases and patches and other ShopSite news items.

Additional Resources (from trailheadweb.com)

• Colorado Zip Codes (excel spreadsheet)
• Viewing New Orders in ShopSite
• Editing Products in ShopSite
• Larimer County, Colorado Zip Codes:
  80511, 80512, 80513, 80515, 80517, 80521, 80522, 80523, 80524, 80525, 80526, 80527, 80528, 80532, 80535, 80536, 80537, 80538, 80539, 80541, 80547, 80549, 80553, 80545

Simple Shipping Rates Options and Explanations

• Shipping by Weight
  You define a table of weights and charges for each shipping method that you enable.
• Shipping by Currency
  This is the simple table that many mail order catalogs use. The price for shipping corresponds to the total price of the products ordered.
• Flat Shipping
  Every order is charged the same rate no matter how many items are in the order. You can specify different rates for different shipping methods.
• Flat Base Each Shipping
  Every order is charged a flat base rate plus an additional charge for each product in the order. Orders with more products are charged higher shipping. This is an especially good system if all your products are approximately the same weight and size.
• Flat Each Shipping
  A flat shipping rate is charged for each item. You can specify different rates for different shipping methods.
• Base Shipping
  The shipping charge is the total of all the shipping charges for each product or the minimum shipping charge, whichever is greater.
• Base Plus Shipping
  The shipping charge is the total of all the shipping charges for each product plus the base shipping charge.