Support - Frequently Asked Questions
How do I access my webmail?
Go to www.yourdomainname.com/mail
What is my POP3 Mail Server (used for checking mail)?
What is my SMTP Server (used for sending mail)
mail.yourdomain.com (ex. mail.trailheadweb.com)*
*If this setting fails, please contact your ISP.
Some ISP's require you to use their SMTP settings.
What is WebMail Login (Username) / Email Username?
Your complete email address (ex. email@example.com)
How can I see my web stats?
Go to www.yourdomainname.com/cgi-bin/awstats.pl
How do I set up my email?
Directions for the most popular email clients can be found here.
How do I access my hosting control panel?
Go to www.trailheadweb.com/controlpanel
How do I retrieve my hosting control panel password?
Go to www.trailheadweb.com/controlpanel and click on Lost Password. The password will be emailed to your contact email that we have on file.
How do I see my billing statements?
All of your billing statements are available in your hosting control panel under "Billing Statements"
How do I make a payment?
You can update your payment information in your hosting control panel under "Billing Info". Step by step instructions can be found here.
collected a group of links and some advice
that our clients frequently ask for.
The software (including
the Internet software) that you can download
here is free or trialware (try before
If you don't have a high
speed Internet connection from home
(broadband), you really need to check
this section out. Broadband is FAST,
available and cheaper than you might
think. It makes accessing the Internet,
checking email, viewing web sites and
downloading software, music and games
Finally now that you've got
your new computer and high speed Internet
connection you need to think about security
and privacy. Here's some real easy
things you can do to protect your computer